This is a Corolla owner with sludge. Since he has proper maintenance, does anyone know why Toyota would refuse to cover the repairs?
I bought a Corolla LE ’98 and I am the first owner of this car. My decision to buy Corolla was based on Toyota’s reputation of high quality and longevity. My intent was to buy a car would last me a good number of years and deliver faithful service with minimal expense.
I have been maintaining my car regularly, which included the routine oil changes at service stations, as per recommendations and scheduled preventive maintenance from Toyota’s authorized centers. I have been the owner of this car since I bought it and also haven’t driven this car much.
My car suddenly broke down on the 4/9/03 at 51,890 miles. It required an engine replacement and repair of the head. I spent $4,500 on engine and head repairs. The reason for this was engine starvation of oil, due to sludging and excess burn up of oil. The sludging problem was detected sometime ago. With regular maintenance and my clean driving record, this is clearly a case of faulty engineering.
I have full documentary evidence of regular maintenance as per manufacturers recommendations that I submitted to Toyota for reimbursement. Notwithstanding this fact, Toyota sent me a standard letter that it has been sending out to sludge affected customers like me. This letter is a copy/paste version in which the date is March 3, 2003. I wrote to them in May 2003 and it seems they had a reply ready for me before even they got my letter. It makes no mention of Corolla, but Camry and states that it will give me GOODWILL discount of $1000 on my next purchase of a Toyota and I should maintain my car regularly. What I cannot figure out is, what more did I need to do for regular maintenance? If I am missing something, it should been documented in their instruction manual.
If some more corolla owners have had this problem, please contact me at email@example.com since I plan to join a class action suit against Toyota.