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2015 Corolla Steering Wheel Radio Controls Not Working

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My 2015 Toyota Corolla LE, (ODO 23k miles) steering wheel radio controls are not working. The buttons affected are the phone/bluetooth controls, the volume up/down, and the mode buttons. The display button and cruise control work 100% of the time. I've taken it to the dealership but they wanted to charge me 200 for the diagnostics. What is the problem and how can I fix this?



Why isn't that under the 3 year 36,000 mile 'bumper to bumper' warranty? There should be no charge for diag or repair under that warranty which covers anything on the car that's not a wear item or damaged by say hail or an accident.