Sent message to service manager and am including his reply.
Good Morning Mr. Levine,
Thank you so much for taking the time to share your compliments with me. I am delighted to hear about your excellent service experience with our dealership. I will certainly pass along your accolades to our team which I can assure you they will be most excited to receive them. Again thank you for your much appreciated feedback and thank you for choosing Leith Toyota!
Have a great day!
Rodney Britt
Leith Toyota
Service Manager
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From: Bob & Joyce Levine
Sent: Thursday, March 12, 2009 10:58 AM
To: rodney.britt@leithtoyota.com
Subject: Compliment For A Job Well Done
Had a very difficult to diagnose issue in my 08 Corolla and the following team members got it right for me:
Eric Baxter - Service Writer
Scott Staimpel, Technician
Service order date 3/09/09
The car had a rough idle issue for a few months but no check engine code until the day of the snow storm this January. Unfortunately, the code cleared before I got in to your shop since it was a weekend.
Well, on March 9, the car got very rough. I parked and it stalled. When it started again it lurched into gear and wouldn't go over 20 MPH. Shut it down and restarted so it would get out of "limp home" mode.
Eric got me in without an appointment. Your service team sent me home by shuttle and did a very thorough diagnosis finding the root cause to be the water temp sensor. Many shops would throw parts at the car and only solve the driveability problem by luck.
Your shuttle driver was friendly and efficient.
I am so pleased,