Hi everyone,
Purchased a 2007 Corolla S couple weeks ago. 400 miles and Very Happy... except when I bought the car I made a big stink about the floormats being different than those in the brochure. The red "S" was missing. The dealer folded and agreed to order the the "S" floormats and removed the ones that came with the car, they just say Corolla without the "S". Couple weeks later and the Parts Manager gives me a call stating the floormats are in. I ask him if they have the pretty little red "S". He goes and checks and low and behold they are the exact same fraking floormats they took out of the car, no "S". Needless to say I am not pleased. The Parts Manager believes they are no longer available but isn't sure. Me being me, I contact Toyota and after a few transfers I confirm the darn things are discontinued. Stinks the brochure is wrong, but their disclamer covers that... however the dealership agreed to get me the "S" floormats. Either they did a bait-n-switch to make the sale or made an honest mistake. Either way I'm not pleased and awaiting a call back from the sales guy and/or sales manager. Now that my rant is done... what are your thoughts, experiences, or advice given my situation????
Thanks
Dave
Dave,
I custom ordered my '05 LE. When I ordered it I specified the 15" six spoke alloy wheels. After many months wait, the car came in with 15" five spoke wheels. The dealer tried to pull the, "well Toyota made a change in wheel style during the production cycle, which they reserve the right to do and there is nothing we can do about it" card.
My response to that was this:
Get me the 6 spoke wheels or I'm not taking the car. I told you when I ordered my car that if it came in and anything on it wasn't exactly what I ordered I would not take it, and I really meant it. If you don't have the wheels on my car today, I'll drive to the Honda dealer and buy a Civic with all the equipment I want.
At that point my dealer picked up the phone. He called a Toyota dealer in Cincinnati and asked them to swap one Corolla that they had with the right wheels for a Corolla they had. They agreed, I got my wheels.
Feel lucky you have a Toyota dealer that is willing to work with you. I sure do. If I had ordered a Focus and it came in wrong, my local Ford dealer would have not done anything to make it right, even if it meant swapping out something as simple as a stereo.
Something as simple as a floor mat is easy to change and often the type of thing that they switch suppliers on in mid year or eliminate embroidery in order to save money. Another example of this is the chrome door handles. In the brochure I looked at, all LE had chrome door handles. Mine doesn't, and neither does any other 2005 + Corolla LE I've looked at. Of course I didn't care about the door handles enough to make them swap that.
-the99contour